Returns & Exchanges Policy

Return and Exchange Policy for Bridal Gown Online Shop

At Roya Javaheri, we are dedicated to providing exquisite bridal gowns that make your special day unforgettable. To ensure your satisfaction, please review our refund and exchange policy:

Returns :

1. Online shoping dresses:

   • We accept returns for bridal gowns with online shopping option.
   • If you are not satisfied with your purchase, please contact us within 3 days of receiving the gown.
   • Follow the returns process outlined below to initiate a refund.
   • Please note that return shipping fees are the responsibility of the customer.

2. In-store shoping dresses:

   • For bridal gowns purchased in our physical store, we do not accept returns or exchanges.
   • Customers have the option to try on the gown to ensure it meets their expectations before placing a full order.

Exchanges Online Shoping:

• We offer exchanges for all online bridal gowns within 7 days of receiving your order.
• Please note that return shipping fees for exchanges are the responsibility of the customer.
• Please contact our customer service for information regarding the timeline of your new dress.

Exchanges In-Store Shoping:

• For bridal gowns purchased in our physical store, we do not accept returns or exchanges.
• Customers have the option to try on the gown to ensure it meets their expectations before placing a full order.

Return and Exchange Conditions:

1. Tags and Colored Line :
   • Each gown comes with a “DO NOT REMOVE” tag and  a COLORED LINE .
   • Returns and exchanges are only accepted if the gown still has the original “DO NOT REMOVE” tag and COLORED LINE  intact.
   • Removal of the tag or colored line indicates that the gown has been worn, and we cannot accept it for return or exchange.

Return and Exchange Process:

1. Contact our customer service team at [email protected] or 0469 776 414  to initiate the return or exchange process.
2. Our team will guide you through the necessary steps, including providing return shipping instructions.
3. Once we receive the returned gown and verify that it meets the return conditions, we will process the refund or exchange accordingly.

Important Information:

• All returned items must be in new, unworn, and unused condition, with all original tags and labels attached.
• Bridal gowns with customized alterations are not eligible for returns or exchanges. 

We are committed to ensuring your bridal gown shopping experience is exceptional. If you have any questions or need further assistance, please don’t hesitate to contact us.

Thank you for choosing Roya Javaheri for your special day.

Damaged or incorrect item

• In the rare event that you receive a damaged or incorrect Gown, please contact us within 7 days of receiving the item with clear photos of the issue. 
• We will assess the issue and provide instructions for returning the damaged or incorrect item.
• We will replace the item or offer a refund for the purchase price and shipping costs, depending on the situation.

Thank you for choosing Roya Javaheri for your special day.

3/271 Alfred st N, North Sydney, 2o60 

royajavaheri.com.au

[email protected]

Return and Exchange Policy for Veils (Online and In-Store)

At Roya Javaheri Veils , we take pride in offering a stunning collection of veils to complement your special occasion. To ensure a seamless shopping experience, please familiarize yourself with our return and exchange policy:

Returns and Exchanges:

1. In-Store Purchases:

   • For veils purchased in our physical store, we do not accept returns or exchanges.
   • We encourage you to take your time, consult with our knowledgeable staff, and try on sample veils to make an informed decision before purchasing.

2. Online Purchases (Within Australia):

   • We do not accept returns or exchanges for veils purchased online within Australia because we offer sample veils that you can order before making your final decision.
   • Ordering a sample veil allows you to assess the color, fabric, and style in person.

3. Online Purchases (International):

   • For veils purchased online and shipped internationally, we do not accept returns or exchanges.
   • International customers are responsible for covering the cost of return shipping if an exchange is requested.

Sample Veils:

• We strongly recommend ordering a sample veil before making your final purchase. Sample veils are available for most of our designs and can be ordered online.
• Sample veils provide an opportunity to assess the product’s quality, color, and style before committing to a full purchase.

Damaged or Incorrect Items:

• In the rare event that you receive a damaged or incorrect veil, please contact us within 7 days of receiving the item with clear photos of the issue. 
• We will assess the issue and provide instructions for returning the damaged or incorrect item.
• We will replace the item or offer a refund for the purchase price and shipping costs, depending on the situation.

Important Notes:

• All veils must be returned in their original condition, with all tags and packaging intact, to be eligible for a refund or exchange.
• Veils that have been worn, altered, or damaged are not eligible for returns or exchanges.
• Please note that customers are responsible for the cost of return shipping for international orders.

Return and Exchange Process:

1. If you believe you have received a damaged or incorrect item, contact our customer service team at [email protected] or 0469 776 414 within 7 days.
2. If eligible, our team will guide you through the necessary steps, including providing return shipping instructions for damaged or incorrect items.
3. Once we receive the returned item and verify the issue, we will process a replacement or refund accordingly.

Thank you for choosing roya Javaheri Veils  for your special occasion. If you have any questions or need assistance, please feel free to contact us.